Frequently Asked Questions

Pre-order deliveries/pick-up during COVID-19 period.

Once you place a pre-order, our system will automatically queue your delivery based on the volume of the orders. You may decide to pick it up from our AL RAI Showroom or select the nearest delivery date at the time of checkout. Our first delivery date will be the second day from when the lockdown will be lifted(Expected as on 1^st June 2020). There will be a SMS send to you with your choice of delivery or pick up. (Deliveries only happen between 9:00 AM until 3:00 PM)

DO I NEED TO REGISTER OR CREATE AN ACCOUNT TO PURCHASE FROM ACEKUWAIT.COM?

No, you can purchase from our web site without creating an account. This is called shopping as a "Guest". However, setting up an account with us does offer some advantages with a register account, you can:

1. Review your pending orders and your purchase history
2. Track your pending orders
3. Save time and streamline your checkout process
4. Manage your address book and email settings
5. Potentially qualify for special promotions
6. Avail of future services that will be created for Registered Users only

Additional Information:

Exclusive Delivery Service*

With our world-class service, we assure delivery within 24hrs. Exclusive Delivery Service* is exclusively available only on acekuwait.com for Kuwait based online customers. If the delivery exceeds the 24hrs timeframe, delivery charges will be on us.

Here's how Exclusive Delivery Service* works:

• Shop on acekuwait.com.
• Once you have selected an item, click the 'Add to Cart button' and you will see if this item is able to be shipped to your home. You can choose ship to home in your cart.
• Continue to proceed through the checkout process through to order completion.
• Once the order is placed, you will receive an Order Confirmation email with your shipment tracking information.
• After you complete your Ship-to-Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references.

There are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.

*Any order exceeding 24hrs timeframe will not be charged for delivery. This excludes any delays due to customer requests and national holidays and will be calculated as per Kuwait business days.

Please note, business days are Sunday & Thursday.